Refund Policy

1. Eligible requests

• Duplicate charges, an amount different from the authorized checkout amount, or a confirmed unauthorized transaction.
• A paid product was not credited or remained materially unusable after reasonable troubleshooting.
• A request required by applicable consumer law or expressly approved by Reelano after review.

2. Digital content already used

Purchases are generally non-refundable because digital access is delivered immediately. This includes consumed points, viewed episodes and used membership periods. Leaving a purchase unused does not automatically qualify it for a refund. Exceptions require manual review, and mandatory consumer rights remain unaffected. Canceling a subscription stops future renewals and does not refund fees already paid.

3. How to request a refund

• Email lingdanhan777@gmail.com within 30 days of the charge, unless a longer statutory period applies.
• Include the account identifier, product, date, amount, currency, LianLian transaction reference, and reason. Never send a full card number.
• Customer service records a case and checks the charge. An authorized reviewer must explicitly mark it Approved before a separate refund submission can occur. Contacting support or canceling renewal alone does not approve or initiate a refund.
• Approved refunds are returned through LianLian to the original payment method. Processing normally takes 5–10 business days after approval, subject to the bank or payment network.
• Approved means the request has passed review. Processing means a refund has been submitted. Refunded is recorded only after LianLian confirms success. Corresponding available points or membership days may be withdrawn after a refund; related automatic renewal is stopped on submission.